Shipping policy

 1. The Products purchased by the User by way of the Website will at the earliest be delivered after full payment of the retail price by said User. If and when the User is in arrears with their payment, the Company reserves the right to terminate the contract without further formalities (CO art. 214 para. 1).

2. Products are sent to the Users by mail with signature upon receipt, with the exception of packages only containing (a) strap(s). Deliveries are handled by local or foreign third parties (also called Transporters) responsible for the delivery of the Products; however deliveries are not possible for the following countries: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic (CAR), Chad, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Guyana, India, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Nigeria, Pakistan, Russia, Rwanda, São Tomé et Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Suriname, Tanzania, Togo, Uganda, Venezuela, Zambia, Zimbabwe

3. For certain countries the prices include Delivery Duty Paid (DDP), which means that the Products are delivered with acknowledgement of receipt to the address indicated by the User, customs duties and VAT included.

4. For certain countries to which DDP deliveries prove impossible, the prices include Delivery Duty Unpaid (DDU), which means that the Products are delivered to the address indicated by the User, customs duties and VAT not included. The Company indicates on the Website at the moment of purchase whether or not said fees must be paid.

5. Certain countries require payment of customs duties and/or import fees in addition to the price of the Product displayed on the Website. The Company indicates on the Website at the moment of purchase whether or not said fees must be paid.

6. The Company does not issue tax refund slips to the Users, but may intervene at the request of a User in an attempt to liberate a delivery retained by Swiss or foreign customs, which will extend the delivery period and delay the User’s receipt of the Product(s).

7. The delivery times shown on the Website are purely indicative estimates and in no way is the Company to be held responsible for them.

8. The value of the delivery by mail is included in the retail price of the Products.

9. The User’s delivery address is the one indicated by said User and cited in the Order confirmation email sent by the Company. In the event that the User is absent upon delivery, a failed delivery notice is usually left by the Transporter, and in this event it is the responsibility of the User to collect the package from the location and within the period of time specified by said notice (except in the case of registered mail, for which failed delivery notices are not left). In the event that the aforementioned deadline is not met through the fault of the User, the Product(s) will be returned to the Company, and in such cases it will be the responsibility of the User to contact the Company’s customer service department to arrange potential reshipment at the expense of the User. The Transporter may request additional information from the User in order to successfully clear customs and/or complete the delivery. In the absence of this information due to the inaction of the User, the merchandise will be returned to the sender. The User will be responsible for the cost of return and resending, in addition to the associated customs duties.

10. The User is responsible for the delivery information provided when finalizing their Order. In the event of an error in the wording of the User’s contact details, the Company will not be held responsible for the inability to deliver the Product(s). If this error leads to the Product(s) being returned to the Company, said Product(s) will be reshipped at the expense of the User.

11. Only the general terms and conditions of the Transporter handling delivery apply, thereby eliminating the liability of the Company with regards to the delivery process.

12. Delivery, any potential delays in delivery, and the potential loss and/or theft of your package are exclusively attributable to the Transporter handling the delivery of the Product, with the exception of the Company.

13. The Products ordered remain the property of the Company until delivery to the address provided by the User. The transfer of risks and rewards takes place at the moment of delivery to the User’s delivery address (including in the event that the package is left at the door or in the hallway of an apartment building). Consequently, the Company may demand the return of the Product(s) before the transfer of ownership should the User not respect the terms of these T&C.

14. The Company will not be held liable:

• in the event of delivery delays resulting from customs clearance processes;

• in the event of the loss and/or theft of the package containing the Product(s) once it has been delivered by the Transporter to the User’s delivery address;• in the event of Force Majeure, as defined in article XII, resulting in the delayed or non-delivery of the Product(s).