Política de envío

1. The Products purchased by the User via the Website will only be delivered after full payment of the retail price by the User. If the User is in arrears with their payment, the Company reserves the right to terminate the contract without further formalities (CO art. 214 para. 1).

2. Products are sent to Users by mail with signature upon receipt, except for packages containing only strap(s). Deliveries are handled by local or foreign third parties (also referred to as Transporters) responsible for delivering the Products. However, deliveries are not possible for the following countries: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic (CAR), Chad, Colombia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Guyana, India, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Nigeria, Pakistan, Russia, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Suriname, Tanzania, Togo, Uganda, Venezuela, Zambia, Zimbabwe.

3. Para todos los países de la Unión Europea, los precios no incluyen el IVA ni los aranceles aduaneros.
El cliente es responsable de abonar el IVA y cualquier arancel aduanero aplicable al momento de la entrega. Estos costos varían según las normativas locales del país de destino. El IVA es un requisito legal para todas las compras y se calcula en función del país de entrega. Estos cargos deben pagarse en el momento de la entrega.

4. Para ciertos países a los que las entregas DDP resultan imposibles, los precios incluyen Entrega con Derechos No Pagados (DDU), lo que significa que los Productos se entregan a la dirección indicada por el Usuario, sin incluir los derechos de aduana y el IVA.

5. Ciertos países requieren el pago de derechos de aduana y/o tarifas de importación además del precio del Producto mostrado en el Sitio Web.

6. The Company does not issue tax refund slips to Users but may assist at the request of a User to release a delivery held by Swiss or foreign customs, which may extend the delivery period and delay the User’s receipt of the Products.

7. The delivery times displayed on the Website are purely indicative estimates, and the Company cannot be held responsible for them.

8. The cost of delivery by mail is included in the retail price of the Products.

9. The User’s delivery address is the one indicated by the User and cited in the Order confirmation email sent by the Company. If the User is absent upon delivery, a failed delivery notice is usually left by the Transporter. It is the User's responsibility to collect the package within the specified time period indicated on the notice (except for registered mail, where failed delivery notices are not left). If this deadline is not met due to the User's fault, the Products will be returned to the Company. In such cases, it is the User's responsibility to contact the Company’s customer service department to arrange potential reshipment at the User’s expense. The Transporter may request additional information from the User to successfully clear customs and/or complete delivery. If this information is not provided due to the User's inaction, the merchandise will be returned to the sender. The User will be responsible for the cost of return and reshipping, as well as any associated customs duties.

10. The User is responsible for the accuracy of the delivery information provided when finalizing their Order. If there is an error in the User’s contact details, the Company is not responsible for the failure to deliver the Products. If this error results in the Products being returned to the Company, they will be reshipped at the User’s expense.

11. Only the general terms and conditions of the Transporter responsible for delivery apply, absolving the Company of liability for the delivery process.

12. Delivery, any potential delays in delivery, and the potential loss and/or theft of the package are exclusively the responsibility of the Transporter handling the delivery of the Products, except in the case of gross negligence by the Company.

13. The Products ordered remain the property of the Company until they are delivered to the address provided by the User. The transfer of risks and rewards takes place at the moment of delivery to the User’s delivery address (including if the package is left at the door or in the hallway of an apartment building). Therefore, the Company may demand the return of the Products before ownership is transferred if the User does not comply with these Terms and Conditions.

14. The Company is not liable:
- for delivery delays due to customs clearance processes;
- for the loss and/or theft of the package containing the Products once it has been delivered by the Transporter to the User’s delivery address;
- for Force Majeure events, as defined in Article XII, resulting in delayed or non-delivery of the Products.