FAQ
We’ve compiled answers to your most common questions here. If you need further assistance, feel free to reach out via chat or email at info@gorillawatches.ch. Our team is available Monday to Friday, from 9:00 AM to 5:00 PM, excluding weekends and public holidays.
Contact
How can I contact customer service?
You can reach us through chat here on the site or by email at info@gorillawatches.ch. We will respond within 24 to 48 hours, Monday to Friday, from 9:00 AM to 5:00 PM, excluding weekends and public holidays.
I sent an email to info@gorillawatches.ch. When will I receive a response?
You can expect a response within 24 to 48 hours, excluding weekends and public holidays. Alternatively, you can call us at+41 32 757 61 07.
Delivery of my order
How can I track my order?
Once your order is processed and prepared, you will receive a shipping confirmation email with your tracking number. You can also find this tracking number by logging into your customer account and clicking "Track My Package."
I haven't received my order confirmation or tracking number. What should I do?
Our emails might be in your spam folder, so please check there. If you still can't find them, contact us via chat, email at info@gorillawatches.ch, or by phone at +41 32 757 61 07.
Customs Duties and Taxes - European Union (EU)
Are there any additional charges for orders delivered within the European Union?
Gorilla covers customs duties and shipping costs for all orders delivered within the EU. However, the customer must pay VAT at checkout.
Why do I need to pay VAT for orders within the European Union?
VAT is a legal requirement for all purchases within the EU. It is calculated based on the delivery country and must be paid at the time of purchase.
What are the shipping costs for deliveries within the European Union?
For deliveries within the EU, shipping costs are included in the purchase price. No additional fees are required.
Customs Duties and Taxes - Switzerland
Do the prices displayed include VAT for Switzerland?
Yes, the prices displayed on our website for Swiss customers include VAT. No additional charges will be applied upon delivery.
Do I need to pay customs duties or other taxes for deliveries to Switzerland?
No. VAT is included in the purchase price, and no additional customs duties or taxes will be required upon delivery in Switzerland.
What are the shipping costs for deliveries to Switzerland?
Shipping costs are included in the purchase price for deliveries to Switzerland. No additional fees will apply.
Customs Duties and Taxes - Rest of the World (All Countries Outside the European Union and Switzerland)
Are shipping costs included for deliveries outside the European Union and Switzerland?
Yes, shipping costs are included in the purchase price for deliveries outside the EU and Switzerland.
What charges apply to orders delivered outside the European Union and Switzerland?
For orders delivered outside the EU and Switzerland, the customer must pay VAT and any applicable customs duties upon delivery. These fees vary depending on the local regulations of your country of residence.
Why do I need to pay VAT for orders?
VAT is a legal requirement for all purchases. It is calculated based on the country of delivery and must be paid at the time of delivery.
Quality, maintenance, and manufacturing of Gorilla Watches
How do I care for my Gorilla Watch?
To keep your Gorilla Watch in top condition, clean it regularly with a soft cloth, avoid exposure to extreme temperatures, and ensure the crown is securely closed to maintain water resistance. If your watch has a leather strap, avoid prolonged exposure to water.
Pricing and availability
What is the price range for Gorilla Watches?
Gorilla Watches range from approximately $880 to $8,500, depending on the model and features. The price variation reflects the different materials, movements, and complications offered across the collections, allowing customers to find a model that fits their budget and style preferences.
Can I purchase Gorilla Watches internationally?
Yes, Gorilla Watches are available for purchase worldwide through our website. We ship to numerous countries, ensuring that our global community of watch enthusiasts can enjoy our timepieces.
Warranty and limited editions
What is the warranty on Gorilla Watches?
Gorilla Watches come with a two-year warranty that covers manufacturing defects. This warranty does not cover damages caused by improper use, accidents, or normal wear and tear. Customers should contact our support team for warranty claims with their proof of purchase.
Are there limited-edition Gorilla Watches?
Yes, Gorilla frequently releases limited-edition models featuring exclusive designs and materials. Collectors and enthusiasts highly demand these limited editions, which often sell out quickly.
Design Inspiration
How does Gorilla Watches incorporate automotive inspiration into its designs?
Gorilla Watches are deeply rooted in automotive culture, with design elements drawn from iconic muscle cars and racing aesthetics. This inspiration is reflected in everything from bold color schemes to the layered construction of the dials, echoing the high-performance engineering of the cars that inspire them.